News & Events
SBC Summit Barcelona is expecting 6,000 delegates, including 2,000 operators, 200 exhibitors and a line-up of 350 expert speakers to gather at Fira Barcelona Montjuic on September 20-22.
Tim Kennedy, VP of Sales for Europe, is a Speaker at the panel “Omnichannel Leaders – physical customers in a digital world”:
14:30 – 15:10
After a rocky couple of years hit by COVID, what are retail gambling operators seeing from their customer base? Are they returning to the old habits or are there new trends changing thinking. What makes people use retail outlets rather than online? How are operators bridging the gap between the two channels? How can the retail environment use automation more effectively?
“The panel that I’m presenting is all about how can retail adapt and modernize itself to remain relevant, which I think is forefront to the conversations we’re having with a lot of customers,” Tim Kennedy comments, noting that, despite all of the lockdowns and the Covid-related challenges, “retail is still here, very strong.”